Experience exceptional customer support on the go with the Freshdesk Android app. Break free from your helpdesk and easily cater to your customers' needs right from your phone. Freshdesk is a leading online customer support software that allows you to provide support across multiple channels such as email, phone, chat, Facebook, Twitter, and your website. With the Freshdesk app, you can access all tickets available to you, prioritize tickets with filters, manage your support team, automate routine actions, remove spam, log time spent on a ticket, and stay informed with push notifications. Download now to enhance your customers' experience and streamline your support process.
Features of this App:
- Quick Overview: The app provides a quick and easy way to access all the available tickets in your helpdesk. This allows you to stay updated on the customer queries and requests.
- Ticket Prioritization: With the use of filters, you can prioritize the tickets that require immediate attention. This helps in managing the workload efficiently and ensures that important issues are resolved promptly.
- Support Management: The app allows you to manage your customer support operations from your phone. You can set priorities, assign agents, and change the status of tickets, all within the app.
- One-Click Automations: The app offers one-click scenario automations, which help you to easily perform routine actions. This saves time and effort by automating repetitive tasks.
- Ticket Resolution: The app enables you to remove tickets and block spam directly from your phone. This eliminates the need to switch between different platforms and provides a seamless customer support experience.
Conclusion:
Overall, the Freshdesk Android app offers a convenient and efficient way to deliver exceptional customer support on the go. With features like quick ticket overview, prioritization, support management, one-click automations, and ticket resolution, the app allows you to streamline customer queries and provide timely responses. The push notifications keep you updated about any changes or updates, ensuring that you never miss any important information. Download the app now to unchain yourself from your helpdesk and make your customers happy.
File size： 62.00 M Latest Version： 8.8.3
Requirements： Android Language： English
Votes： 36 Package ID： com.freshdesk.helpdesk
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