Metro

Metro is the official mobile app for Metro de Medellín that helps passengers plan trips, check line status, and manage the Cívica payment card from a single interface. Designed as a complement to the company's Citizen Information Center (CIC), Metro offers route planning across trains, tram, cable cars, buses and feeder routes, live updates on service conditions, and real-time crowding reports so travelers can pick the best car. If you commute regularly or visit Medellín, this app streamlines journey planning, provides timely alerts and supports a culture of respectful travel through clear communication and service information.

Key Features

⭐ Trip planner with origin and destination input that combines all Metro modes (train, tram, cable cars, buses and feeder routes), showing cost, distance, time and integrated maps of the Aburrá valley.

⭐ Quick Cívica balance check with direct access to online recharge options and a tool to locate nearby recharge points and learn about the card payment system.

⭐ Real-time line status displayed with color icons (green, yellow, red) to indicate normal operation, incidents or temporary suspensions.

⭐ User-reported occupancy on lines A and B so waiting passengers can see crowding levels and decide which car to board.

⭐ Centralized access to operation news, station details, schedules, fares, schematic and city maps, citizen service channels and official social channels.

Advantages

✅ Combines multimodal route information and live crowding to help you choose faster, more comfortable journeys on the Metro network.

✅ Instant access to Cívica balance and recharge options reduces time spent queuing and simplifies trips that use integrated fares.

✅ Clear line status alerts minimize surprises and help commuters adapt quickly when there are service changes.

✅ Direct communication from the CIC promotes better on-board behavior and spreads updates related to the Culture Metro program.

Disadvantages

❎ Occupancy information relies on passenger reports and may be incomplete or delayed in some trains or stations.

❎ Several functions, such as balance checks and live updates, require an active internet connection to work properly.

❎ The application supports Android devices from version 4.4 and up, so very old phones may not be compatible.

Development Team

The app is an official Metro de Medellín release developed as a complement to the Centro de Información al Ciudadano (CIC). It is designed to reflect the organization's communication strategy and Culture Metro values, fostering harmony, good behavior and solidarity while improving the passenger experience on the system.